How to Order

 

 

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Privacy

This privacy policy sets out how Revival Art uses and protects any information that you give Revival Art when you use this website.

Revival Art is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Revival Art may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 2012

What we collect

We may collect the following information:

•name and job title

•contact information including email address

•demographic information such as post/zip code, preferences and interests

•other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

•Internal record keeping. 

•We may use the information to improve our products and services. 

•We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  

•From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

•whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

•if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Hotel & Resort Partners

 

FAQ's

Here's a list of some of the questions we commonly get asked, if you do not find the answers you are looking for then please don't hesitate to contact us online using the get in touch icon at the top of the page or by direct email at This email address is being protected from spambots. You need JavaScript enabled to view it.  

 

1. How long is your delivery time? 

We work on a 90-day delivery window from confirmation of order and deposit being made. In the event that a sample of artwork is required, this will take a further two weeks. However, there are ways of expediting delivery for time sensitive requests, details of urgent jobs will be reviewed on a case-by-case basis.

 

2. What is the required deposit amount?  

We require a 50% deposit before production and the remaining 50% upon shipment from our factory.

 

3. Does your price include shipping? 

Unit price per item does not include shipping. Revival Art operates across multiple markets, each project or order will be determined on a case-by-case basis to take into account shipping requirements, local taxes and duties where applicable by law. For all Canadian orders, shipping fees are FOB Revival Art gallery, based in Vancouver, BC. 

 

4. What kinds of artwork do you produce?  

We have extensive experience with hand painted canvases, using both oil and acrylic paints. We also specialize in printing on canvas, paper, aluminum, acrylic, glass and PVC (which we brand ‘Erico’).

 

5. Can I order custom artwork?  

Yes you may.  In fact, we specialize in helping you as a designer or hotelier to make every project unique.  

 

6. Will my artwork designs be sold to other hotels?  

If you own the rights to the image or design being produced, we will not authorize any use or distribution of your images without your express consent, every measure will be taken to protect your intellectual property.  If you have selected a design from our website it may be possible to secure exclusive usage rights provided the design in question has not already been utilized by other clients. Alternatively we are able to create a similar but unique version of the design you have selected for your exclusive use, please note additional fees will apply in order to secure exclusive usage rights.

 

7. How many different images do you have?  

We feature over 1000 images on our website as inspiration.  Each image can have an endless number of permutations to meet your needs, meaning we can manipulate colours either mildly – or in some cases completely.  If you have something in mind that you do not see in our image bank, let us know and we will gladly dig into the archives for you, or simply create something new.

 

8. If we have images already on file can we use them?   

For hand painted artwork the answer is always yes! If you have the rights to the image we can produce any design in any size. When it comes to printing the answer is more complex, we require images to be supplied in files that have a resolution of ideally 300dpi and no less than 150dpi at actual print size. We would be happy to advise the maximum output size of any image you wish to reproduce.

 

9. Do you provide security hardware?  

Yes, upon request, artwork can be delivered with security hardware for installation.  

 

10.  Do you install artwork? 

Artwork installation is not something that we do; however, we have a list of preferred suppliers that we can recommend to assist in this area. 

 

11. What happens if artwork breaks in transportation?  

Sadly, neither you nor we have control over transport companies, and things do break on occasion. On the bright side, we are great problem solvers and will work with our clients to find the most efficient solutions possible should the need arise. 

 

12. What is your most durable medium?  

Print on PVC (Erico) is incredibly robust, to the point where damage only seems to occur under deliberate defacing or heavy impact. 

 

13. Do you offer mirrors?  

We offer custom mirrors to hotel properties and interior designers, depending on requirements. We are able to offer this service for orders that require 200+ units. For smaller orders, anything over 50 units, we have a great selection of styles from which you can take your pick. 

 

14. How many frames do you have to choose from?  

We have access to thousands of frame options for large scale, custom projects. For smaller projects, we have approximately 100 designs from which to choose, utilizing our best selling models.

 

15. Can I have a custom photography shot of our hotel and surrounding area?  

Yes you can.  We will have one of our photographers visit your hotel for two days and shoot specific sites at your request. Costs of this vary depending on the location of your hotel, and travel time and distance for our photographer to reach you.  

 

16. Do you create samples for show suites, and if so, how long do they take?

Yes we do create samples upon request.  Once you have approved your design, in most cases, we are able to produce and deliver in 2 weeks.

 

17. Do we have to pay for samples?  

Yes, there is a cost incurred for sample requests. However, once a purchase order is issued, depending on the size of the project, we may be able to reimburse you the cost for the sample against the order.